cancellation policy

We understand that unavoidable circumstances arise and that some appointments have to be re-scheduled. If you must re-schedule, please contact us as soon as possible. PLEASE NOTE: Once your payment has been accepted by us, we will be unable to offer a refund for cancellations.  We are MORE than happy to reschedule your appointment!

Please remember to contact us immediately if you need to re-schedule.

***Please be aware that if your payment has not been received 72 hours (3 days) prior to the class start, your booking will automatically be cancelled. This will allow us to offer the class to other students, who may be on a waiting list***

Please contact us if you need to make a payment the day of your class.

Please ensure the following:
• Register with the name you want printed on the Certification Card.
• Each registrant MUST have their own unique email address. Email addresses cannot be duplicated.
• Misspelled names, email addresses or other information may result in a delay of processing or the cost of a replacement card/ecard at the rate of $25.00 (Twenty-Five dollars)
• ALL CARDS, BLS/Heartsaver replacement cards/ecards are $25.00 (Twenty-Five dollars) each.
• If you don't see a class date on the website please email us to find out the next date for classes

Thank you.